Refund policy

Return time limiting

Ebike free returns within fourteen (14) days of delivery. Accessory and Replacement Parts are eligible for return within 30 days of receipt. All must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and in the original packaging.

Return Condition

If you are returning multiple items that are in separate boxes, please select 1 item at a time to generate a unique label for each item.

Within 14 days of your purchase, the product must be returned in the exact condition in which it was shipped in order to receive a full refund. This includes the original packaging and the box it came in. After 30 days of your purchase, We only accept returns for products with quality problems during the warranty period.

 How to Return

To schedule a return, please reach out to our manager at support@onemilebike.com for step-by-step instructions. We will let you know the shipping address in the instructions. 
Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.

Refund

You’ll receive a full refund for items returned in a new, unused condition or items that have quality problems in warranty period. Refunds and credits are issued in 3-5 business days as soon as your return is received by our Returns Department. The money will be back in your credit card or Paypal account in 7 business days once refunds are issued.

Return Address

Be sure to email us at support@onemilebike.com to confirm before returning the item, we will give you the exact return address. Otherwise, we will not be able to receive your goods and cannot process your return request.

WARRANTY PERIOD

Subject to certain limitations, new products purchased directly from Onemile (“Products”) are warranted to be free from defects in material and workmanship (“Manufacturer Defects”) for a period in below detailed table from the date of purchase or delivery date, whichever is later (“Warranty Period”). 

Parts Warranty Time
Frame 24 months
Front and Rear Forks 12 months
Battery 12 months
Motor 12 months
Controller 12 months
Headlight 12 months
Display 12 months
Charger 12 months
Main Harness 12 months
Brake Levers/Brake Calipers 6 months
Saddle 90 days
Pedals 90 days
Inner and Outer Tires 30 days
Handlebars/Stems/Kickstand/Crankset/Crank Arms/Headset/Wheel Hubs/Front and Rear Hubs 12 months

Replacement parts used in warranty repairs will be warranted for the balance of the applicable Warranty Period.

Return Charge

Shipping charges for returns are not credited unless there is a defect in the product. No other fees will be charged.

 

SHIPPING DAMAGE CLAIMS

Upon receipt, the Customer should immediately inspect Products for damage.  Freight damage claims can be extremely time sensitive, and therefore, Onemile will not accept freight damage claims later than 10 days from Customer’s receipt of the Product.  The Customer should note any damage to the Products on the Bill of Lading before the shipment is accepted.  The Customer should also document any damage with photographs, and date the images whenever possible. Furthermore, the Customer should keep all packaging and paperwork until the inspection process is complete. 

Damage claims must be reported to Onemile within 10 days of delivery.  Please contact the Customer Support team for return/replacement instructions by submitting a ticket at support@onemilebike.com.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

WARRANTY VOID

The following are circumstances that will void this warranty:

  • Products that have been lent, leased, or rented commercially.
  • Damage incurred due to the use of a third-party battery charger.
  • Loss or damage incurred due to the Customer choosing their own shipping option or if the bike is shipped using a freight forwarder or similar service.
  • Products that have been altered without the approval of Onemile.
  • Products with alterations or additions of non-original or Incompatible Parts.
  • Damage to or failure of Products resulting from weather or excessive wear and tear.
  • Theft, robbery, vandalism, incidental, consequential, or intentional damage, as well as damage resulting from Customer’s abuse or neglect of the Product.
  • Products that have been used or transported improperly (e.g., exceeding maximum weight recommendation).
  • Products with damage resulting from improper maintenance (e.g., storing battery fully discharged over the winter).
  • Products with an electrical component that has been opened, altered, partially or completely disassembled, except by Onemile or their authorized service providers.
  • Products that have been disassembled in a manner not authorized by OneMile or that have had repairs attempted by anyone not authorized by Onemile.
  • Products that have been damaged due to improper adjustment or maintenance.